Vuzix partners with visual assistance technology provider TechSee to field techs using Smart Glasses

Vuzix Corporation (NASDAQ:VUZI) announced a new partnership Tuesday with TechSee, an intelligent visual assistance technology company, in order to deliver a remote solution to field service technicians using augmented reality (AR) and computer vision on Vuzix M400 and M4000 Smart Glasses. By leveraging its proprietary AI-driven visual assistance platform, TechSee enables on-site field service technicians to receive real-time support from a remotely located expert, the company said. The on-site technician shows the issue to a remote expert using their smart glasses and receives step-by-step AR-based guidance for a quick resolution.  Vuzix and TechSee’s combined platform solution will support field service, manufacturing, insurance and consumer electronics industries, the company said. READ: Vuzix prices underwritten public offering at $20.50 per share, gross proceeds expected to be approximately $85M The technology also enables technicians to receive assistance in self-service mode without the need to contact a remote expert, with automated troubleshooting guidance and job verification using computer vision AI, the company noted.  "We are pleased to announce our partnership with Vuzix," TechSee CEO Eitan Cohen said in a statement. "The synergies between our technology and Vuzix Smart Glasses have created a pioneering solution for service organizations who can benefit from the power of AR and computer vision. This partnership enables field service organizations to transform their service delivery and allows them to leverage their data to automate repetitive tasks and elevate their ROI." The technology is also able to recognize devices and their component parts with a 98% accuracy level, while automatically diagnosing issues and suggesting resolutions. Access to full technical support while working in the field increases first-time fix rates, lowers downtime, improves technician engagement and minimizes training times. "TechSee's field service solution is a natural fit with our Smart Glasses, so we are very excited to partner with them to offer a unique computer vision-powered solution that can help technicians in both assisted service and self-service modes," Vuzix CEO Paul Travers said. "Our smart glasses ecosystem continues to expand with each passing day, and we remain confident that Vuzix is increasingly well positioned to become the hardware vendor of choice among a growing number of industry players."  Contact Andrew Kessel at andrew.kessel@proactiveinvestors.com Follow him on Twitter @andrew_kessel